I work in the service industry, although I am not dealing with the general public. I have clients, and I am always conscious of the fact that even though I work in the same office with someone, they are still my client. I act differently than if I was a coworker. If there is a problem, I always stay late to fix it even if it's not technically my responsibility and my clients notice that and appreciate it.

That's why I hate receiving lousy service from store or restaurant employees. It makes no sense to me. I don't know why the store doesn't watch for this behavior and try to correct it.

Today I was buying lunch - a burger and fries at Burger King. I ordered a large fries instead of the medium, because the burger I ordered is normally a bit small. When I got to the counter where you pick up your food, they had given me a medium fries. "Is that a large?" I say. And the woman behind the counter quietly dumps the medium fries out and gets me a large.

She was smileless and expressionless... Not a single syllable crossed her lips the entire time she interacted with me.

And all she needed to do was smile and say "Sorry about that." Or "Whoops! Good thing you noticed!" or something similar. She needed to ACKNOWLEDGE HER MISTAKE.

What's so hard about that? I didn't need a full formal apology. I didn't need her to prostrate herself in front of me. I didn't need a free meal or for her to commit Hara-kiri.

Some restaurants do it right. One time I was in McD's and I had to wait a little bit for my burger. The cashier threw in a free Apple Pie without me even asking for it - "Sorry it took so long. Here's a free Apple Pie." I was just standing there being patient - it didn't even feel like that long. But I remember that experience.

And as for Burger King not giving me what I ordered - and then not even acknowledging their mistake.... I will remember that too.

For the next 48 hours (basically, today and tomorrow) you can download Texas Hold'em free from the XBox Live Arcade section. After that, Microsoft will be charging 800 points for it.

It's a good deal. Especially since you can't wager real money, so you get the fun of playing cards without the financial ruin. ;)

Once again, I had a good time meeting a bunch of other Toronto consultants at the Consultants Meetup.

If you are in Toronto and are interested in consulting, it's worth one evening per month to meet other people and talk about how to improve your business.

There's been a lot of press over the last 24 hours over the guy arrested in the JonBenet Ramsey case. There's probably not much to add to the all-day news channels who have been filling the air with speculation and expert analysis.

Well, except for two things. (Or else I would not be writing this, right?)

One, I have to believe that there is some other evidence besides the emails he has been sending to that University professor that lead to this arrest. I mean, they have something that places him at the house? In the same town? That he knew the family somehow? I am absolutely sure there must be some physical evidence.

And two, if there is no physical evidence, and all they have is his word that he did it, he's innocent.

As one commentator put it, "Is he a guilty sicko, or an innocent wacko?" I can't believe I'm quoting these guys.

I'm watching a documentary on the King of my parent's generation: Elvis. This film is focusing on his generosity - supposedly Elvis gave away more than 200 Cadillacs in his short lifetime. It probably adds to millions of dollars in gifts to mostly strangers.

One story, Elvis was driving by a Cadillac dealership in some city in his limo. He sees a mother and daughter looking at a new car on the lot, so he tells his driver to pull over. He asks the girl if she wants a car, and she says "Oh no. I could never afford something like this. I am only a student." So he buys her the car.

Another story. Elvis was like a 7th-level Black Belt in Karate. He worked with one instructor on and off for about 5 years. One day he handed the man a check for $50,000. That's $200,000 in today's dollars. The instructor tried to refuse. But Elvis said to him "I spend $1,000,000 per day and I still can't spend all my money."

Elvis was also notorious for being offended when someone either refused a gift or tried to return it. That was a personal insult for him.

Now this trait - the giving of expensive gifts to friends and strangers - is odd. Certainly you don't hear of Bill Gates buying Ferrari's for strangers. Or Beyonce.

Now it might be fun to have millions of dollars rolling in, and to be able to walk down the street and say "Get that man a car. Get her a car. And the baby gets one too." And mean it. The looks on people's faces must be priceless. It's the same thrill you hear on the radio when someone wins backstage passes to some concert. "Yeeee! Whooo!!! Yaa haa!" I mean, Elvis is Santa. And the screams he hears are genuine joy.

But to do this all the time? I can't imagine what he would really get out of it. Was his life so depressing that he needed to "live vicarously" through the joy of others? Wasn't the fact that people would go crazy when he walked in the room enough for that?

The other part of this is the way he treated his friends. Perhaps all of his friends were employees of some sort. He gave houses, cars, mink coats, trips, and jewelry to people who in his band, his bodyguard, his nurse, his hairdresser, etc. Some of these people genuinely wanted to refuse the gift. "No Elvis, I can't take this $30,000 diamond ring from you." And he would be pissed. Is this a good way to treat your friends? There is a fine line between being generous and basically buying people off. Did he cross that line?

It's hard to say. I wasn't there. It's hard to look a gift horse in the mouth as they say - a man you have never met calls you on the phone and offers you a car. And after you verify that, yes he is serious and there is no catch, what do you do? You probably take the car.

The last thing that struck me about this documentary was the people that said, "Elvis bought me a car and it has changed my life." The former Police Chief who said they have arrested thousands of murderers and drug dealers, but all anyone remembers of them is that Elvis bought them a car. The bodyguard who said that people come up to them even today and ask for their autograph - sign my wife's back, sign my baby's leg - because he drives a car that Elvis gave them (and Elvis didn't even ever own or drive the car). The news reporter who said the year after Elvis gave him a car was the weirdest year of his life.

Elvis had/has an aura about him, even today. He must have being living in a type of hell. He could only go out at night. He couldn't really, really trust too many people near him. He had tons of money, but could never enjoy it. Maybe he couldn't understand why someone would be excited to see him (humble) but he could certainly understand why someone would be excited to own a Cadillac (materialistic).

I wish he were alive today, just to see if/how he was able to overcome the craziness of the 60's/70's and get to somewhat of a normal life. Actually I think the Elvis-mania would be a lot less today if he were still around.

Do you remember when Jennifer Lopez couldn't go on a boat without pictures being beamed across the world? Do you remember when Angelina Jolie went to Africa to have her baby? That seems like so long ago because celebrity tends to fade if you keep out of the spotlight. But Elvis' celebrity has been going on for 30 years and is still quite bright. An interesting man, indeed.

If you don't know who Air Supply is, think "1980's Soft Rock". They are all about the love ballads:

• Lost In Love
• All Out of Love
• The One That You Love
• Making Love Out of Nothing At All

Do you see the theme? (Hint: starts with the letter L)

Anyways, let's get this out of the way first. I am not a fan of Air Supply. They are one-step below "tolerable" on the rating scale, whatever that is. "Mildly painful to listen to" would be about right.

So when offered free tickets to see them in concert, my wife did not even have to ask me. She said yes for herself and no for me. I love that about her - she knows when not to ask. That's a good attribute for a spouse to have.

Her friend had three tickets, one for herself, one for her boyfriend, and one for my wife. The only stipulation was that I would have to drive them there - which is fine. The concert was at a casino - they go to the concert and meanwhile I am playing Blackjack. I don't mind spending a few hours in a casino every once and a while. Everybody was happy at this point.

Well, I would describe "the boyfriend's" state as not so much happy, but ignorant. He had never heard of Air Supply, being a heavy metal/punk rock fan. He literally said to me, "Air Supply? Who's that?" I described them as being similar to Van Halen - a little white lie designed to keep him blissfully unaware and me in the casino until the concert had started... Self preservation.

Well, someone must have clued the boyfriend in to who Air Supply was. He pulled out of the deal the night before. Now, there was a ticket free. My wife was still kind enough to tell her friend that I would still not want to go. I was stupid enough to say "Well, if you can't find anyone else, I will go." When will I learn???

So I'm at the concert. Great seats by the way - 2nd row center. Amazing seats actually for any other concert.

The concert starts - first couple of songs are actually "covers" from other bands. Not too bad. Tolerable at this point.

The middle of the concert was a disaster. The human mind tends to block out painful experiences, so I don't really remember much. The half time show was just the back-up musicians performing one song - pretty good actually. But once the main act was back on stage, back to the suckiness.

And then to close the show they did 3 of their hits back-to-back. They invited the audience down in front of the stage, so my 2nd row tickets became 8th row. But that was fine, everyone was on their feet and singing along. Not too bad, based on the audience participation. The energy level of the audience does improve the experience.

Air Supply, as a band, is made up of two guys pushing 60 (one is 56 years old). Some of the show was really corny. There was a point in the show when one of the men was doing "air keyboard" for about 5 minutes. The real keyboardist was playing the song, but the lead singer was prentending to play keyboards in the air. At another point, one of the leads was using the other's fingers as a pretend keyboard for 5 solid minutes. A lot of unnecessary ass shaking. And a lot of unnecessary tight clothes.

Anyways, to my point. I will gladly give Air Supply a lot of props for their past success, and obviously their hard-core fans are pretty happy to be able to see them in concert. They are probably making lots of money on this tour, and great for them. Really - they deserve it. But the show they put on Saturday night could have been much better if they had just (a) dressed nicely instead of tight pants, leather pants and chest-showing shirts and (b) took some of the unintentionally funny (corny) bits out and just performed. The show could have been a 6 out of 10, but was instead a 4 out of 10, just based on their clothes and corny antics.

In the software development field, we have busy times and slow times. Periods of intense development, followed by periods of "mostly support".

I am currently in a period of intense development. Key word on "tense".

As a developer, you look at these periods with mixed emotions. I can't wait for things to slow down again. Don't get me wrong - I love my job. Developing software is what I was born for, and I feel I am good at it. There is a certain rush that comes with sitting down at a computer, writing some code, testing it, and seeing it work. There's instant gratification and a sense of accomplishment.

I would never want to be in too long a period of "mostly support". I find myself getting bored, my mental muscles not getting stretched. So I would not want to give up the intense periods.

But man, right now I need a break, big time. And I see no breaks on the horizon for at least 2 months out.