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 Tuesday, July 03, 2007

For many years, I've thought about taking what I am currently doing (consulting for one client at a time), and going to the next level with it - multiple clients and even some employees. One opportunity which I don't think is being fully exploited is marketing to companies who don't have the resources for a full-time I.T. person on staff, but who ocassionally need to get someone in to fix their printer, install some new software, develop a small custom application, etc.

So when I heard about Nerds on Site, it sounded like a nice approach to me. Their marketing tagline to get consultants on board has been "You're in business for yourself, but not by yourself". I've been in business for myself for 10 years, and thought exploring this other way of doing things would be interesting. It had potential.

Well, it turned out to be unfulfilled potential.

Trying to get to talk to them has been a bit of a let down. After filling out an online application - "What is your strengths? Why do you want to join with us? etc." - they invited me to sign up for a First Step session.

And that's where they fell down, big time.

As soon as I got the invitation, I went to the URL to sign up for the next step in the "process". I was expecting to meet people in person, and learn more about what they expect, and what they can provide. The only in person session was in Windsor (4 hour drive from me), so I was basically forced to sign up for an online session.

That's not too bad, except a lot of the sessions were "middle of the day" sessions. I can't come home from work in the middle of the day to talk to them, so I could only do weeknight sessions. That wouldn't even be a problem, except all the evening sessions were fully booked.

I went back again a few days later, and it was still fully booked. No in person sessions available again. Back again a 3rd time a week later, and found 1 single session available so I signed up. Nope, that session was for Filipino's only (don't ask). Went back again (4th or 5th time by this point) and found a 6pm online session for a few weeks hence, and booked it.

I did everything I normally do. I set an appointment up in Outlook, had it remind me. I came home from work well before the time, downloaded and installed all the software they require for the meeting (yes, I had to install stuff for an online meeting). Logged in at a quarter to 6 to get things set up and then...

"I'm sorry Scott. The time is now 5:47pm. We asked you to be here at 5:45pm. You'll have to book another time in the future."

What? What the hell? The online meeting was at 6pm, I show up at 5:47pm, and I'm told "sorry"?

You know what? If this is how Nerds on Site operates their business, then it's better that I'm not part of that. I am an experienced businessman, and have a lot of client contacts. I don't need to be treated like some high-school kid trying to compete for his first job. If Nerds on Site wants to partner with me, they can contact me and we can talk one-on-one like real businesses do. But in 6 weeks or so of trying to get this "First Step" meeting set up, I'm back at the beggining? That's that.

 

Tuesday, July 03, 2007 6:19:45 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [2] -
Business and Investing | The Blogging Life
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Friday, July 06, 2007 10:23:26 AM (Eastern Daylight Time, UTC-04:00)
Hi Scott,

You are right when it comes to our sessions being quite full, wish we could have more sessions available to deal with the demand and amount of applications we have coming in.

The Philippines session was clearly marked for that country only. When you registered we kindly let you know that.

Our process does start with online group sessions and then moves to face to face.

If you recall the email you received (as did everyone else) the first line clearly states this:

"- NOTE: We do need you to arrive at least 15 minutes before start time in order to confirm all technical details are working for you." The remainder of the email also goes on to mention other setup requirements and the reasoning.

When we have a group of people that follow this direction, it makes it diffult for us to make them run late, as well break the news to someone we probably cannot have them be part of the session. The reason we ask this is we need to setup a few things before we start the session with the group, on time.

Sorry we offended you.
Friday, July 06, 2007 4:04:54 PM (Eastern Daylight Time, UTC-04:00)
Blair,

Thanks for responding to my blog posting.

The entire purpose of my entry was to say that your process is flawed. It's unnecessarily difficult to sign up for a session - I've logged in to your site only to discover that there were no in-person sessions and all online sessions are full. Not a single spot available. After speaking to someone at NoS about it, they said sessions are added one day per week. I feel like I'm trying to buy a Nintendo Wii when all I really want is more info about NoS.

Maybe this is a prequalification step for you. Maybe you interested in attracting more junior people, people used to subjecting themselves to quite a bit of inconvenience for a job. I bet you see a lot of people who are currently unemployed. But in my business, for my clients, I am interested in getting to the root of the problem quickly. My customer tells me they're having a problem with X, my first question is to ask them what they are really trying to do to understand their needs. Maybe what they are doing won't even help them with what they really need to get done. I actually have more business than I can handle at the moment, so having people I can call on for help would have been a good option for me.

This whole exercise comes off as being a lot of wasted time to me. My assessment of what you want, is people with both business and technical skills, with drive and motivation to succeed. What I want is a company that will help me succeed even more than I already have. Its a reasonable bargain. I have the business, technical, and motivation skills you're looking for - but if this recruitment process is symbolic of other processes you have (billing, referrals), then my conclusion about NoS as mentioned in this blog post is still true.

Don't worry about offending me. Fix your process.

Scott
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